Omni Channel

 

Customer Experience through our Omni channel CX solutions

Alteram Solutions offers customised and comprehensive Omni channel solutions to help any organisation in its pursuit to offer wide range of support to its customers in the age of mobile and social technologies.

At its core, our Omni channel is a multi-channel integration of multiple channels approach that provides the business an opportunity to support the customer in a seamless manner to improve customer experience.

i.e The customer can be interactive with the business on nthier online website through a desktop or mobile device, telephone, social media or in a bricks and mortar environment and the experience seamless.

Alteram’s Customised Omni Channel Customer Experience Solution.

Alteram’s Omni-channel CX Solution is a customised omnisent and seamless service offering that will help any business to support and integrate interactive channels to provide a optimal customer experience.

Our CX Omni channel solution is a comprehensive solution that assists businesses that operate across multiple sales and service channels, to optimally deliver a consistent customer experience across the various customer touch points

 

Integration options available on the Alteram Omni channel CX solution

  • Telephone (inbound and Outbound)
  • SMS
  • Email
  • Web Site (Live Chat or Messaging)
  • Social media (Twitter, Facebook ect)
  • Self Service (Web and IVR)
  • Face to Face
  • Front end and Back end system integration

 

 

Product Offerings:

  • Systems Development and Maintenance
  • Customised CRM Tool inclusive of case management, knowledge management portal and surveys.
  • Multilevel Reporting
  • Business Consultation; to align your current business offering model to the clients selected Omni model.