Contact Center

Our multichannel contact centre offering gives clients the flexibility to choose the method of contact that suites their business requirements. Alteram also provides turn-key call centre facilities that include agent workstations, network room infrastructure, computers and printers. We also offer recruitment and training of call centre agents, supervisors and managers on all aspects of computer literacy, customer relationship management, telephone etiquette as well as systems training, customer satisfaction, emotional intelligence (EQ), sales, and debt management. Alteram Solutions provides multilingual inbound and outbound call centre solutions that cater to the 11 official languages in South Africa and can support all 9 provinces, with the capability to expand internationally. We offer onsite and offsite contact management with KPI’s that are aligned to industry best practice. We offer customized solutions and consistently deliver professional interactions on behalf of our clients, helping them to retain and recapture customers, grow their revenues, gauge employee and client sentiment and perform administrative customer service duties. Our Contact centre service offering includes customer care and technical helpdesk, product or service information, general enquiries, sales and fulfilment, fraud hotline and complaints handling whilst our outbound solution includes follow-up calls, debt collection, telemarketing, market research and surveys. Features of our contact centre offering include:

Sales (Inbound, Outbound and Fulfillment).

Technical Help Desk End to End Customer Relationship Management (CRM) Service Centre .

Fraud Hotline Debt Collection.

Credit Control.

Consulting Services, to align your current business offering model to industry best practice model.