SAP Maintenance and Support Services

Formed in 2013, Alteram Solutions brought together a team of highly experienced ICT specialists with technical and implementation know-how, many years of project experience as well as hands-on business leadership from both a consulting and a client perspective.

Since then, the Alteram team has continued to grow through the selection of top talent, the successful completion of projects, strategic consulting assignments and the ongoing development of new products and solutions to meet industry trends.  

Alteram Solutions has strategically partnered with other SAP service providers to be able to deliver a full complement of support and development service of the suite of SAP software products.

Alteram understands and appreciates the need for providing high-quality services andhas the necessary domain expertise, resources, skills, infrastructure, experience and most importantly processes and methodologies in place that could be advantageously put to use in meeting any Clients long-term business goals. We have consistently and successfully executed small to large SAP and Non-SAP software assignments. 

Alteram has successfully performed SAP implementation, and maintenance and support services for some of the front running SAP accredited service companies as well as Government Departments. We have performed the data migration project for EOH SAP division at Amathole Local Municipality as well as at Umthlatuze Municipality.  Alteram has also implemented SAP Cloud for Customer at the Department of Water and Sanitation winning an Innovation and SAP Quality Award for SAP Africa in the process. We currently provide SAP support and development services to the Department of Employment and Labour and the Department of Water and Sanitation.

We strongly believe that our team is uniquely positioned to offer a state-of-the-art, fully functional and cost-effective solution and believe that any Client of ours will reap the following advantages when partnering with Alteram:

  • Experience in the successful implementation of SAP solutions 
  • Project Management expertise for large projects
  • Established and proven application solutions
  • Highly reliable and futuristic functions
  • Flexible architecture
  • Extensive business know-how
  • Quality services
  • Ability to quickly mobilize resources (Ramp up and Ramp Down)
  • Extensive experience in the industry
  • Customizationand local support on all aspects of the proposal
  • Proven track record

Alteram exclusively provides the following benefits to our Clients:

  • A large pool of local Information Technology/ SAP skills
  • System Integration and outsourcing expertise
  • Partners, who are leaders in their respective areas

 As a service provider, Alteram offers a range of services in the areas of Information Technology, Systems Integration, ERP Solutions, Software Development Services, Product Development, Management Consulting, Business Process Re-engineering and Change management. 

With our qualified SAP resources, we are equipped to provide the following SAP services to clients in chosen industry segments:

  • End-to-end Implementation
  • Version Upgrades
  • Application Maintenance and Support
  • Application Development
  • Global Template Development and Rollouts
  • Application Testing
  • SAP BW Services
  • Health check, Data access optimization etc.,
  • SAP Enterprise Portal Implementation Services
  • Industry solutions – IS RETAIL, SAP AFS

At the Department of Employment and Labour we offer maintenance and support services across the SAP and non- SAP systems on a day to day basis, to include installation of patches, security notes, enhancement notes, transfer of skills to internal staff by following the necessary policies within ITIL process and Governance which are followed by the Department. We are capable to scale and grow with The Department’s unique and complex requirements.

Their SAP landscape maintained and supported by us is SAP ECC6 running on Oracle databases, extending to some modules such as the SAP CRM (for Claims, Medicals, pension etc.), SAP EIP, SAP BO, SAP BW and SAP NetWeaver (XI), SAP AESG and SAP PSCD (Public Service Collection & Disbursement) as examples.

With certain artefacts and IDE tools in use on the SAP stack are SolMan, Developer Studio, Visual Studio, NetBeans, Microsoft RDP, plus some additional Non-SAP technology in use on the SQL server and Oracle side.

We offer similar services to the Department of Water and Sanitation. During our support period, we have extended the SAP solution to be flexible for implementation at all the Agencies of the Department, including two of the Catchment Management Agencies (CMA). We are in the process of moving to the Intel cloud-based landscape from the ECC6 platform.  

We follow a strategic, structured and architectural approach catering to our Client’s business requirements with proven world-class SAP solutions and methodologies to drive a long-term sustainable solution.  

Alteram upholds and cherishes commitment in all its services to its clients, and looks forward to establishing a fruitful and long-lasting relationship with current and new Business Partners and Clients.